The emphasis in the chapter so far has been on oral and visual communication. ut
much communication is written, and some consideration of the special features of
written communication is necessary. The main point that needs stressing is that wlitten
communication is one-way and the recipient, or recipients, have, for the time being at
least, to rely on the writer’s accuracy of expression. The rectangles experiment,
described earlier in the chapter, indicated some of the problems with one-way
communication. The type of language chosen may not be
convenient to the reader, and enol’S, ambiguities and complicated explanations cannot
be questioned until later, if at all. This means that the writer needs to give considerable
thought as to how best to express himself. An explanation that seems clear to him may
be far from clear to a reader.
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