Ram returns to his desk; but before he can resume his work

Ram thinks.

Ram returns to his desk; but before he can resume his work, Gopal walks up. “Have you

given any more thought to that reporting procedure change we talked about yesterday?”

Gopal asks.

Gopal is refelTing to a change he has had in mind for quite a few years. Last week he

asked Jamshed to do some research on the possibilities of the procedure. It was tllen

that Jamshed talked with Ram about the plan, and it was then that the two had another

one of their qualTels.

Gopal ‘s words bring Ram’s temper to a slow boil. “Gopal certainly is sold on that

asinine idea of Jamshed’s,” he thinks to himself. “Sure, it will save time now, but it won’t

give us much information. Bur you can’t fight city

hall.” Ram forces a smile which belies his inward feeiing as he responds; “Yes, I have,

Mr. Gopal. It’s a great idea. We should put it into effect right away.”

A few minutes later as Gopal walks away, Ram glances at his watch. It is 9:30 - half an

hour of a typical day.

Reviewing Ram’s activities, we find that most of what he does involves communication in

one way or another. Some of the forms of communication are easily recognized, such is

speaking, listening, reading, and writing. But some are more subtle. Primarily these are

the non-vebal types. One form is body motions. Another is the communication

message made by how far or close people stand when communicating. Then there are

the communi-cations we make through facial expressions. As we noted above, even

objects like desks and carpeting communicate, and so can people just by being seen. In

fact, it is impossible for people knowingly in the presence of each other not to

communicate.